Terms of Use

Last updated: 5 March 2026.

These Terms of Use (“Terms”) govern access to and use of the website onesatori.com (“Website”), as well as the content, services and communications associated with it. By using the Website, you confirm that you have read, understood and accept these Terms.

1) Who we are

The Website is maintained by: Vanja Andrić (“we”, “I”, “Controller”).
Contact: vanja@onesatori.com
Location: Zagreb, Croatia

2) Purpose of the Website and informational nature of content

The content on the Website (texts, audio/video content, guidelines, practices, methods, experiences, recommendations) serves the purpose of information, education and personal development.

Nothing on the Website constitutes:

medical advice, diagnosis or treatment
psychotherapy or a substitute for psychotherapy
emergency health or psychological intervention

If you have health concerns, acute symptoms, serious psychological difficulties or are in crisis, please consult a doctor/specialist or contact emergency services.

3) Reiki, self-development and individual experience

Reiki sessions (in person or at a distance), attunements/courses and self-development content are based on experiential and complementary practices.

You understand and accept that:

results may be individual and cannot be guaranteed

these practices are not a substitute for medical or psychological care

anything you apply from the content or through working with me, you do at your own responsibility

4) Personal responsibility and disclaimer

By using the Website and/or communicating with me, you confirm that:

you assess for yourself what is appropriate for you at any given time
all practices, exercises, meditations and recommendations you apply voluntarily
you take responsibility for your own decisions, actions and outcomes

To the fullest extent permitted by law, I am not liable for:

any direct or indirect damage arising from use of the Website or application of its content

consequences of interpreting content in a manner inconsistent with its context or the user’s own capacity

decisions you make based on content or communication

5) Good faith and trust

My approach is focused on support, clarity and wellbeing — in good faith and with the best of intentions. However, I cannot take responsibility for how a user applies information, nor for outcomes that depend on individual circumstances.

6) Booking sessions and communication

Sessions (e.g. Reiki treatments, conscious conversations) are arranged manually via email, WhatsApp or another agreed channel.

Guidelines:

attendance and participation are voluntary

the user is responsible for providing accurate information needed for the arrangement (e.g. name and contact details)

I reserve the right to decline or discontinue collaboration if I determine it is not in the best interest of the user, or if these Terms are violated (e.g. abuse, threats, inappropriate communication)

7) Donations and payments

On the Website you may voluntarily support my work through donations and/or payment for certain services (“energy exchange”), depending on what is available at any given time.

Payment/donation methods may include third-party services (e.g. donation platforms and/or payment services such as card payments, bank transfers or digital wallets). When using such a service:

payment processing takes place through the payment service provider’s system
the payment service provider may process your data (e.g. name, transaction identifiers, amount, currency, date and payment status) as an independent data controller or as a data processor, under their own privacy policies and terms of use
I generally receive only the data necessary for payment records (e.g. payment status, amount, date and transaction reference), unless you explicitly send me additional information

Voluntary nature of donations

Donations are voluntary and do not represent the purchase of a product with a guaranteed outcome.
A donation does not guarantee a specific result from a Reiki session, self-development process or any other practice.

Refunds and cancellations

If a voluntary donation was made without a contracted service, refunds are generally not issued, unless there was a clear error (e.g. duplicate charge) or a refund is required under applicable law or the payment provider’s rules.
If a payment is linked to a specific agreed service/session, cancellation and refund conditions are defined at the time of booking (e.g. rescheduling, cancellation within a reasonable timeframe), in accordance with applicable regulations.

Tax/accounting aspects
Where there is an obligation to issue invoices or maintain records in accordance with applicable regulations, I will do so to the extent required.

8) Intellectual property

All content on the Website (text, logo, design, visual elements, audio/video and other materials) is protected by copyright and/or other intellectual property rights, unless otherwise stated.

You are permitted to:

view and use content for personal, non-commercial purposes

Without written permission, you may not:

copy, distribute, publicly publish, resell or adapt content for commercial purposes

present someone else’s content as your own

9) User conduct

You must not:

use the Website in a way that violates the law or the rights of others
introduce malicious content (viruses, spam, attempts at unauthorised access)
send abusive, threatening or harassing messages

In the event of a violation, I may restrict or block access to the Website and/or discontinue communication.

10) External links and third-party services

The Website may contain links or embedded content from third parties (e.g. YouTube, WhatsApp). I do not control their systems and am not responsible for their content, availability or data processing practices.

11) Website availability and content changes

I aim to keep the Website available, but I do not guarantee that it will always operate without interruption or errors. I may at any time modify, supplement or remove content, features or parts of the Website.

12) Limitation of liability

To the fullest extent permitted by law, my total liability for any claims arising from use of the Website is limited to the amount you may have paid for the specific service provided (if payment is introduced in the future), or to €0 if no payment was made.

13) Governing law and jurisdiction

These Terms are governed by the law of the Republic of Croatia. Disputes fall under the jurisdiction of the competent court in Zagreb, unless mandatory consumer protection regulations provide otherwise.

14) Contact

For questions about these Terms, contact: vanja@onesatori.com